Shipping and Return Policy

We use UPS & FedEx for most of our shipments. Your tracking number will be emailed to you once your package leaves our building. Prices are for the Continental US only. We ship only Accessories and Parts (Bikes are delivered within the US for a $200 flat fee.) We do not ship outside of the Continental US.
Shipping prices are as follows:

All Bikes:

$200 1-10 Business Days Shipping


$4.95 to $30 shipped to a residence or business (the trainer, hitch rack, and hitch rack add-on unit may require a separate charge due to their weight and dimensions.)

High Cost Surcharge Areas

Shipments destined for certain service areas will be subject to a per shipment surcharge. These are charges above and beyond our normal shipping costs. We will do our best to inform you if your shipment will be subject to this additional cost. Click here to see the areas effected.

Return Policy (Accessories only)

*For our trike return policy, please check our our ordering / warranty page.

We love our customers and want you to be happy. If for any reason you are not satisfied with your purchase please contact us via e-mail ( or telephone (916-476-5197) to explain your situation within 7 days of the purchase/ship date of your order.

If it becomes necessary for you to return some or all of your order to us, please follow these simple steps:
  1. Request a Return Authorization (RA) number from our returns department.
  2. Repackage item(s) securely to make sure that no damage can occur during return shipping. Any damage (or use) that causes the item(s) to arrive in other than “as new” condition (including packaging, as applicable) will be assessed and you will be charged accordingly.
  3. Address the package with our Ship To address (see below) and your return address.
  4. Write the RA number on the outside of the package.
  5. Include a copy of the packing list or invoice with the shipment.
  6. Ship package to us via your preferred carrier (USPS, UPS, FedEx, etc.). If you use the USPS it is a good idea to send the package “insured” as this generates a number that is traceable. Ship to:
Ability eBikes
Attn: Returns Dept.
9912 Business Park Dr. Suite 185
Sacramento, CA 95827

Fine print: Applicable only within the 48 contiguous United States. Customers are responsible for return shipping charges except in the event of a mis-ship from us. While we strive to process returns immediately upon receiving them, please allow up to 7 days for credits to post to you account from your credit card company. I said it was fine print, didn’t I?

Delivery Schedule

We assemble and ship your order as soon as possible. We will normally ship accessory orders within a day or two and fully assembled trikes within 10 business days but this can vary depending on current supply, other orders and time of year. Check the website or call for the current estimate.

Back Orders

If your item is not in stock, we will back order for you. Back ordered items are not charged to your credit card until they are ready to be shipped. We will cover any additional shipping charges that will apply.

Making a Purchase

Making a purchase could not be easier. Just browse our Online Catalog, click on any items that you wish to purchase and put them into your shopping cart. After you have finished selecting your items, click on “Checkout” and you will be asked for a few details that we need to be able to complete the order. Your personal information is encrypted for complete security. You may also place your order by phone with one of our friendly team members or mail, email, or fax in your order. Either way is fine with us.

We accept credit cards, cashier’s checks, money orders, and personal checks. However, personal checks must clear before shipment however.

Accepted credit cards include Visa, Mastercard, Discover, and American Express. We may charge a $500 deposit if your bike is not currently in stock but typically your card is not charged at all until the day we ship your order. You may send your credit card information via phone, fax, postal mail, or via our secured server within our online catalog.

Credit Card Security

We use a secured server for online orders. We use Paymentech, the nations leader in online credit card processing as our gateway and they handle all processing in a secure offsite location. Your information is kept completely confidential. We take these matters seriously. Rest assured your sensitive information is completely safe with us.

Tax Charges

Our business is operated from California, USA. Fair Oaks, CA sales tax (8%) will be applied to all orders made from within the state of California or picked up in at our Fair Oaks CA location. If we are shipping outside of California to a customer who orders from outside of Califorania, we do not charge any sales tax.